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PocketJet® Solution Series: Field Force Automation
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Southern Water
Mr. Gooch of Southern Water praised the new system: "We now have the best possible option which has delivered important improvements to the usability, safety, performance and access to a wide range of utility records. The simplicity and functionality of the system have also scored very highly with staff."

Greater Field Efficiency with the Pentax PocketJet

Challenge:

In 2000 Southern Water reviewed its data support system used by water inspectors and sewage staff. System enhancements were required to provide greatly improved remote access to vital health and safety data including gas and electricity distribution records. Field staff needed on-site printing capabilities to aid local communications and avoid return trips to the office. The new hardware had to be compact with minimum moving parts to extend its life in the field across a wide range of vehicles.

 

 

Application: Upgrade the mobile data equipment of Southern Water to provide more user-friendly support and ensure more efficient operations and customer focused services.

 


 

Solution:

Southern Water's new mobile solution for field operations integrates Fujitsu 3400 pen computers with the Pentax PocketJet printer. Now field staff can access Southern Water records and print a hard copy of the work area records on the Pentax PocketJet to use for consulting with the repair crew or local customer. Thanks to the computer/printer connectivity, this can be achieved without removing either piece of equipment from its wall-mounted protective case. The Pentax PocketJet provided the perfect component solution because it is economical, lightweight, and has clean, fast printing capabilities.

The new mobile solution is saving Southern Water field workers considerable time by eliminating the need to continually return to the office for details in emergency situations. It has also greatly improved remote access to vital data records.
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